Right of withdrawal
There is a 30-day full and free right of return on items purchased in our Webshop.
The period is calculated from the day you receive the order.

Return from Denmark
If you wish to return your item, simply use the return label that was included with your order upon delivery. Please also fill out the attached form so that we can process your return as quickly as possible.

If you want a refund, we will credit it upon receipt of the shoes. From here it may take 1-3 banking days before you see it in your account, depending on your bank.

Do you want to exchange for a different size?
You simply send the wrong size back to us with your return label and order the correct size on our website, so we ensure that the correct size is in stock.

Returns outside Denmark
If you wish to return your item outside of Denmark, please send the package to:

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words – you can try the goods in the same way as if you tried them in a physical store.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.

To receive a full refund, you must do the same as you would in a physical store. You may try the item out, but not actually use it.

RIGHT OF COMPLAINT

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by incorrect operation of the product/service.

Apair will cover return costs to a reasonable extent.