FAQ
Do you have any questions? We have collected the most frequently asked questions to help you find answers quickly. If you can't find what you are looking for, you are always welcome to contact us! webshop@apair.dk
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods including: Mastercard, Visa, MobilePay, ApplePay and GooglePay. We also offer Viabill (which can split your payment)
HOW DO I RETURN?
You can always return within 30 days of receiving the package.
FREE RETURNS FOR DENMARK, SWEDEN AND FINLAND
Follow this link to our returns portal where you will be guided through your return:
RETURN DENMARK
Protect the goods in the same packaging in which it was received. Reuse the blue shipping bag or use another bag for protection.
The product and packaging must be in the same condition as upon receipt .
Returns in other countries
You can easily return to us and get your money back, within 30 days. (From the delivery date)
Your package simply needs to be sent to the following address:
RETURN ADDRESS
Apair
Main Street 6
1101 Copenhagen K.
Denmark
Attention: Webshop.
You are also welcome to return in one of our physical stores.
Read more about returns here
Exchange:
Want a different size? Order it online and get a quick refund for the original item when we receive it.
CAN I CHANGE MY ORDER THAT HAS BEEN PLACED?
We can always find a solution to help you. Send us an email to webshop@apair.dk if you have any changes to your order.
HOW DO I CHOOSE THE RIGHT SIZE?
If you are in doubt about the size, we are always ready to help you with personal service either by phone or email. Contact us here
WHICH DELIVERY COMPANY WILL SHIP MY ORDER WITH?
We offer PostNord, Budbee and Instabox to deliver your packages. Once your order has been shipped, you will receive a tracking number so you can follow your package all the way to your address.