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RETURN POLICIES & TERMS

When shopping at shop.apair.dk you have a 14 days return window from the day of delivery

 

SHIPPING AND DELIVERY

Shipping Countries

We ship to all of Scandinavia, Germany, France, Italy, UK, US

 

Denmark

Delivery Within 3 work days 

Pick-up in shop: free

Optional pick-up place: 39 DKK

With distribution: 59 DKK

Free shipping on orders over 2999 in Denmark.

 

Sweden: 149 DKK

Norway: 249 DKK

Delivery within 5 work days

 

Rest of the world: 249 DKK

Delivery with 14 work days

 

Further more: in countries, where the packaged must go through customs; longer delivery can be expected. 



RETURNS

Denmark & Sweden

Include information on your order and the product you wish to return. 

- You'll then receive a return-label by e-mail.

 

Other Countries

Ship the goods within 14 days of delivery to the following address:

Your original shipping fee will be reimbursed with the cost of the goods

The money will be returned within 14 days via the registered account

 

The items must be send to the following address:

Return address

Apair

Ny Østergade 3.

1101 København K.

Denmark

Att. Webshop.

 

Goods returned must be accompanied by original invoice and in original box and wrapping.

All products returned to shop.apair.dk must be securely wrapped.

Damage caused by inadequate packaging may be that your rights are removed.

We recommend that the product is returned via Post Denmark, and the product is sent as a package. 

In this way it is possible to track the package in the Post Danmark system

and waives any doubt as to whether the product has been returned to Shop.apair.dk. 

 

NOTE ! There is no return of goods manufactured specially to suit your individual needs if production or adaptation has begun. 

Questions? Contact us: Webshop@apair.dk

 


PRICES AND CONTRACTS

All prices include VAT . 25 % VAT, unless otherwise stated.

  


WARRENTY

As a consumer you have a 2 year warranty, which means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation.

This condition of the claim must be justified. 

If the product breaks during the warranty period, we repair free of charge on our or the manufacturer's workshop.

Damage to products caused by error handling, modifications or gross misuse by the user, is not covered by the warranty. 

 


COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. 

If your dispute remains unresolved, you may be eligible to use the Danish Online Dispute Resolution Platform here or the European Commission’s Online Dispute Resolution platform here.

 

Are you unsure...

If there arise doubts Apair.dk recommend that you contact us at webshop@apair.dk.

 

Shop.apair.dk is the property of :

Apair

CVR : 19045846

 

 

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