Beauty, simplicity and balance
Danish

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Shipping and Delivery
Free shipping & return in Denmark

We ship your orders world wide. Please note that customs may occur in the country outside the EU and in  Norway.  Apair is not responsible for custom and taxrules outside Denmark. It is therefore the customer's own responsibility to investigate customs rules in the country in which they wish the goods are delivered.

It is free to pick up your order in one of our stores in Copenhagen. Below is the prices and delivery schedule.  Please note the the prices is in DKK.

SHIPPING PRICES POST NORD

PICK UP POINT 

HOME

DELIVERY TIME

DENMARK

FRI LEVERING

59

1-3 business days

Finland

85

NOT AVAILABLE

4-5 business days

Norway

115

NOT AVAILABLE

2-5 business days

Sweden

65

NOT AVAILABLE

2-4 business days

Belgium

60

149

3-4 business days

Germany

60

149

3-4 business days

France

60

149

4-5 business days

 

 

 

 

Iceland & Greenland

 

149

4-5 business days

 

 

 

 

Rest of EU *There may be variation in which countries offer pick up point and home delivery

130

149

4-5 business days

 

 

 

 

Rest of the world

 

265

> 5 business days

 

Please note that there may be additional delivery times in countries where the package is through customs clearance.

RETURNS

When shopping at Apair.dk you have a 14 days return window from the day of delivery.

FREE returns in Denmark
You simply fill out the form & use the return label that we have placed in your package. Goods returned must be accompanied in original box and wrapping. ( feel free to use another plastic bag for protection, if the delivery bag is broken)

Money refund

We will refund you money as soon as we receive the shoes back. The amount will be transferred to the same credit card as you paid the order with. Please note that it may take a few days, before you will be able to see the money on your bank account.

Would you like to change the size ?

Please return your wrongly ordered size and simply order the new size you need online, to be sure you get the right size in time! We will refund the money for the first pair, as soon as we have them.

 

RETURNS FROM OTHER COUNTRIES

Please leave a note in the package with either name or order number. Ship the goods within 14 days of delivery to the following address:

 Return address

Apair
Ny Østergade 3.
1101 København K.
Denmark

Att. Webshop.

 

We recommend you to ship the package with tracking. Goods returned must be accompanied in original box and wrapping. ( feel free to use another plastic bag for shipment, if the delivery bag is broken)

Questions? Please contact us: Webshop@apair.dk

 

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. 

If your dispute remains unresolved, you may be eligible to use the Danish Online Dispute Resolution Platform here or the European Commission’s Online Dispute Resolution platform here.

 

Are you unsure...

If there arise doubts Apair.dk recommends that you contact us at webshop@apair.dk.

 

Apair.dk is the property of :

Apair

CVR : 19045846