Beauty, simplicity and balance
Danish

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RETURNS

HOW DO I RETURN MY APAIR PACKAGE?

Was the order not as you expected or do you need to change sizes? No worries – you can return with money back guarantee.

 

When shopping at Apair.dk you have a 14 days return window from the day of delivery.

FREE returns in Denmark
You simply fill out the form & use the return label that we have placed in your package. Goods returned must be accompanied in original box and wrapping. ( feel free to use another plastic bag for protection, if the delivery bag is broken)

Money refund

We will refund you money as soon as we receive the shoes back. The amount will be transferred to the same credit card as you paid the order with. Please note that it may take a few days, before you will be able to see the money on your bank account.

Would you like to change the size ?

Please return your wrongly ordered size and simply order the new size you need online, to be sure you get the right size in time! We will refund the money for the first pair, as soon as we have them.

 

RETURNS FROM OTHER COUNTRIES

Please leave a note in the package with either name or order number. Ship the goods within 14 days of delivery to the following address:

 Return address

Apair
Ny Østergade 3.
1101 København K.
Denmark

Att. Webshop.

 

We recommend you to ship the package with tracking. Goods returned must be accompanied in original box and wrapping. ( feel free to use another plastic bag for shipment, if the delivery bag is broken)

Questions? Please contact us: Webshop@apair.dk

 

 

Money refund

We will refund you money as soon as we receive the shoes back. The amount will be transferred to the same credit card as you paid the order with. Please note that it may take a few days, before you will be able to see the money on your bank account.

Would you like to change the size ?

Please return your wrongly ordered size and simply order the new size you need online, to be sure you get the right size in time! We will refund the money for the first pair, as soon as we have them.

  


COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments. 

If your dispute remains unresolved, you may be eligible to use the Danish Online Dispute Resolution Platform here or the European Commission’s Online Dispute Resolution platform here.

 


Are you unsure...

If there arise doubts Apair.dk recommends that you contact us at webshop@apair.dk.

 

Apair.dk is the property of :

Apair

CVR : 19045846