APAIR TERMS & CONDITIONS

APAIR COMPANY INFORMATION
Oscars & Co / Krea Invest
Egebjerg Alle 5
2900 Hellerup
Phone: 39622789
E-mail: webshop@Apair.dk

PLACING ORDERS

Placing an order through our website is not a legally binding agreement. Apair therefore has the opportunity to cancel your order due to printing errors, technical problems, delivery failure and similar situations. Binding order confirmation / invoice will be sent to you when we have shipped the goods you have ordered.

Once you place an order through our website, our system will automatically send you an e-mail stating which items you have ordered. This is only an electronic receipt for receiving your order.

Please note that the automated response (via email) is not a legally binding order confirmation whereby an agreement is made.

PAYMENT

Apair receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Bambora (epay) will reserve the amount in your account. The money will only be deducted from your account to us when the item is shipped.

All amounts are in DKK & EUR and are incl. VAT.

Apair uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that we cannot read your information.

ALL INFORMATION PROVIDED ON APAIR.DK WILL NEVER BE DISCLAIMED. Find more information under the privacy policy.

COOKIE POLITIC

Introduction
When you visit our website, we collect information about you that is used to personalize and improve our content and to increase the value of the ads that appear on the page. If you do not want information collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

Cookies
The website uses “cookies”, which is a text file that is stored on your computer, mobile or other devices. Similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain malicious code such as cookies virus. It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website is not functioning optimally and that there is content that you cannot access.

The website contains third-party cookies that may include:

See the list of frequent third-party digital advertising here.

PRIVACY POLICY

In general
Personal information is any kind of information that may be attributed to you to some extent. When you use our website, we collect and process a number of such information. It happens, for example by regular access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user, use other services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you explicitly consent to this and enter the information yourself, you will also be processed: Name, telephone number, e-mail, address and payment information. This will typically be associated with login creation or purchase.

Secure and encrypted online payment
All credit card payments are made via a secure SSL connection, which ensures that your payment information is not available to third parties. Payment is made through a secure encrypted method in the Webshop system, as well as a secure payment gateway. A payment gateway works just like the physical Dankort terminal, which is managed by bambora / epay, which complies with PCI DSS certification – A certification that defines the requirements for storing, transferring and handling credit card data.

Security
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired, or come to the attention of unauthorized persons, abused or otherwise treated in violation of the law.

Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as to submit a newsletter. In addition, we use the information to optimize our services and content.

Period of storage
The information is stored for the length of time allowed by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of the storage. Therefore, it is not possible to specify a general period for when information is deleted, but it is important for us that we respect the rights we have and therefore do not retain the information for longer than allowed.

Disclosure of information
Data about your use of the website, what ads you receive and possibly click, geographic location, gender, and age segment, etc. disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to target advertising. We also use a number of third parties to store and process data. These process information solely on our behalf and may not use it for own purposes.

Disclosure of personal information such as name, email etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints
You have the right to be told what personal information we process about you. You may also object at any time to the use of information. You can also revoke your consent to processing information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries can be made to: webshop@apair.dk. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Data Inspectorate.

Publisher
The Website is owned and published by:

Apair
Hovedvagtsgade 6
1101 Copenhagen K
Ph: 33 91 99 20
Email: webshop@apair.dk

SHIPPING AND DELIVERY

We ship all over the world. Please note that customs duties may occur in the country in question outside the EU & Norway. Apair is not responsible for customs duties outside Denmark. It is therefore the customer’s own responsibility to investigate the customs regulations in their country where they want the goods delivered.

DELIVERY TIMES AND RATES

You can also choose to pick up your order physically in our store at Hovedvagtsgade 6 KBH K.

DELIVERY RATES POSTNORD PICK UP POINT HOMEDELIVERY TIME
DENMARKFREE DELIVERY591-3 weekdays
Finland85NOT POSSIBLE4-5 weekdays
Norway115NOT POSSIBLE2-5 weekdays
Sweden65NOT POSSIBLE2-4 weekdays
Belgium601493-4 weekdays
Germany601493-4 weekdays
France601494-5 weekdays
    
Iceland & Greenland 1494-5 weekdays
    
Further parts of Europe *There may be variation in which countries offer pick up points & distribution1301494-5 weekdays
    
Other countries 265> 5 weekdays
RETURN & CLAIM APAIR

Cancellation
30 days full and free returns are given on goods purchased in our Webshop. The period is counted from the day you receive the order.

Return from Denmark
If you wish to return your item, simply use the return label included with the order at delivery. Please also fill out the selected form so that we can process your return as soon as possible. However if you have not received the return form, you can still return your order and we will be able to find the information we need on the return label on the package.

If you want your money back, we will credit them upon receipt of the shoes. From here it can take 1-3 business days before you can see them in your account, depending on the bank.

Do you want to switch to a different size?
You simply return the wrong size to us with your return label and order the right size on our website to ensure the right size is in stock.

Return outside Denmark
If you want to return your item outside of Denmark, please send the package to:

RETURNS FROM OTHER COUNTRIES

Please enclose a note in the package with either name or order. The package must be returned within 30 days (From delivery date) to the following address:

Return address

Apair
Hovedvagtsgade 6
1101 Copenhagen K.
Denmark

Att. Web Store.

Please attach a note with either your name or order number so that we can process the return as soon as possible. We recommend that you send the tracking package so that you can also keep an eye on whether it has been delivered to us. Packaging and condition of the item must be as upon receipt. Feel free to use another bag for shipping if the bag the package came in is broken.

Questions? Please contact us: Webshop@apair.dk

THE STATE OF THE GOOD WHEN YOU RETURN IT

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use.

WARRANTY

A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

Apair will cover return costs to a reasonable extent.

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Who we are?

Copenhagen luxury footwear stores and label. We aim at selling elite products, made by the best designers in the world.

It’s handmade. It’s beatiful and it’s all about quality!

Openings hours
Apair City
Hovedvagtsgade 6
1101 København K
Ph: +45 33 91 99 20
Monday-Thursday: 10:00-18:00
Friday: 10:00-19:00
Saturday: 10:00-17:00
Sunday: 12:00-16:00

Apair Airport
Copenhagen Airport Transithallen
2770 Kastrup
Ph: +45 32 31 48 69

Temporarily closed!

Apair Waterfront
Philip Heymans Allé 17
2900 Hellerup
Monday-Friday: 10:00-19:00
Saturday: 10:00-17:00
Sunday: 11:00-16:00

 

Apair FRB.C Shopping
Falkoner Allé 21
2000 Frederiksberg
Monday-Friday: 10:00-19:00
Saturday: 10:00-17:00
Sunday: 10:00-17:00